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Resources of risun

Frequently
asked
qustions

- illuminate your common questions about our lighting solutions.

- provide you with industry insights and enhance your informed decision-making journey.

about order & delivery

1. How long does it take to produce custom lighting products and how long does it take for the shipment to reach North America?
The production time for custom lighting products can vary depending on the complexity of the design and specific requirements. 

Typically, it ranges from 6-12 weeks, including design, manufacturing, and quality assurance processes.

For the shipment, it can take approximately 2-5 weeks for sea freight and 1-2 weeks for air.

However, these timelines may vary due to the actual situation, so it's highly recommended to discuss shipment details with our team for more accurate estimates.
2. What payment terms are available?
Typically, we require a 30% deposit with the full balance to be paid upon receipt of the Bill of Lading (B/L).
3. We are only a small and medium-sized enterprise, so our first order quantity is small. Are there MOQs? How many are there?
We do have MOQ, which varies on different products. 

For instance, MOQ for light bulbs typically ranges from 1000 to 5000 pieces, while ceiling fans normally have an MOQ of 300 pieces. MOQ for lighting fixtures is between 100 and 2000 pieces.

But the good news is that we can consolidate your order with those of other clients to eliminate your MOQ concerns.

For more MOQ details, please connect with our sales team, and we'll strive to find a solution that works for your specific needs.
4. What's the procedure for placing bulk orders, especially for high-order quantities?
For clients managing bulk orders, our streamlined procedure begins with your inquiry, followed by a detailed quotation. 

If needed, product samples are provided for your evaluation.

Upon order confirmation, we require a 30% deposit, with the balance due upon receipt of the copy of the Bill of Lading. 

Then we initiate production, conduct quality control checks, and arrange shipment. 

When all necessary docs are provided, your order will be delivered to your appointed location. 

We're committed to efficiency and quality throughout the whole process.
5. How does Risun handle shipping delays or potential damages, ensuring that I receive my orders in pristine condition?
We closely monitor order status throughout production, and conduct comprehensive quality checks before, during, and after production.

We promptly provide booking details to forwarders, ensuring timely shipment.

We carefully inspect containers before loading to prevent potential damage during transit.

We are prudent under the stacking procedures, securing containers with nets before sealing doors to minimize safety risks during shipment.

Should any quality issues arise, Risun prioritizes them, engaging with clients and suppliers until a satisfactory solution is achieved.

Your satisfaction is our utmost priority.
6. How can Risun's services help my business reduce lead times and improve time-to-market for new products?
- Streamlined Procurement: We expedite purchasing and shipment processes, ensuring materials are secured and dispatched promptly upon completion.

- Rigorous Quality Checks: Our quality assurance measures detect and rectify quality issues early, ensuring consistent product excellence.

- Market Insights: We provide your business with the latest info on evolving industry trends and products, enabling your faster adaptation.

- Always-on Support: Our dedicated team is on standby, ensuring your business moves without delay.

about service

1. How does Risun's "one-stop lighting supply" model benefit my business as a wholesaler?
Risun's one-stop lighting supply service simplifies your overseas purchase, reduces costs, and enhances your product offerings,

Ultimately, we benefit your business with Streamlined Procurement, Lower Cost, Product Variety, Quality Assurance, Efficient Logistics, etc.

Of course, here we present just a listing, for more detailed benefits, please feel free to contact our team.
2. How does Risun’s team ensure clear and accurate communication of my requirements with suppliers?
Risun ensures precise communication thanks to our extensive experience in the industry.

We work closely with you to thoroughly understand your requirements.

Our strong relationship with suppliers also enables effective conveyance of your needs.
3. Before placing an official order, what criteria does Risun use to verify a supplier?
Before placing an official order, Risun employs the following criteria to verify a supplier:

- Factory Assessment: On-site inspections to evaluate manufacturing facilities and capabilities.

- Quality Standards: Ensuring adherence to quality control processes.

- Previous Performance: Reviewing supplier track record and reliability.

- Product Testing: Conducting product quality tests.

- Compliance: Confirming compliance with industry regulations and certifications.

- Financial Stability: Assessing the supplier's financial health and stability.

- References: Seeking references from existing clients.

- Communication Skills: Evaluating the supplier's responsiveness and communication skills.
4. Can Risun provide insights and recommendations on optimizing inventory based on demand forecasting?
Certainly! Risun can provide valuable insights and recommendations to optimize inventory based on demand forecasting.

Our team makes use of market data and industry expertise to help you make informed decisions about stock levels.

To sum up, Risun ensures that you have the right products in the right quantities to meet customer demand, therefore, minimizing excess inventory costs.
5. How does Risun ensure transparency throughout the entire purchase, from sourcing to final delivery?
- Ethical Practices: We only accept payments from clients and do not engage in any unethical practices or accept bribes from vendors.

- Confidentiality: We maintain strict confidentiality of sensitive information, ensuring it is not disclosed to unauthorized parties.

- Fairness: We uphold fairness and impartiality in our decisions, treating all vendors equally without showing favoritism.

Our commitment to these principles fosters trust and transparency in every aspect of our service.

about company

1. What is Risun's core business focus?
Risun specializes in offering two services in the North American market:

1. One-stop lighting products supply for wholesalers, importers, professionals, etc.
2. Sourcing and supply chain management for lighting brands.

Risun also specializes in making customized lighting fixtures to match your preferences and specific needs.
2. What makes Risun stand out from competitors?
- Valuable market insights in North America

- Experienced sales team and expertise in the lighting industry

- Extensive customer base and brand-serving experience give us access to professional lighting manufacturers, which also greatly expands our supply chain network.
3. What are your main target customers?
- Electrical Supply Wholesalers, Lighting Product Wholesalers, Building Materials Wholesalers, MRO Wholesalers, and Engineering Contractors who greatly benefit from our one-stop lighting supply.

- Lighting Brands and Importers who require sourcing service and supply chain management services.

- Lighting Designers and professionals who seek customized lighting fixture solutions.
4. What milestones has Risun achieved since inception?
- Secured procurement worth USD 26.5 million in products during 2022.

- Established collaboration with 80+ lighting factories.

- Visited and inspected 100+ lighting manufacturers.

- Global sourcing capabilities, including our presence in Hong Kong.
5. How does Risun stay competitive in terms of pricing while maintaining high product quality?
Risun maintains competitive pricing by leveraging our bargaining power, efficient supply chain management, direct manufacturer relationships, and stringent quality control.

Our rapid growth, market knowledge, and continuous process improvement further support competitive prices while upholding product quality.

Still have questions ?

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